❓ Frequently Asked Questions

📦 When will my order ship?

We process orders within 2–3 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking details once your order ships.

 

🔁 What is your return policy?

We offer store credit only for returns made within 7 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.
Final Sale and promotional items are not eligible for return.

More of the Return Policy HERE

 

📏 How do I know what size to order?

Each product listing includes details on fit and sizing. If an item runs small or large, we’ll note it in the description. Still unsure? Feel free to message us!

Or check our Sizing Chart HERE

🚫 Can I cancel or change my order?

Unfortunately, once an order is placed, it cannot be canceled or modified. Please double-check your items and shipping info before checkout.

🧼 How do I care for my items?

We recommend hand washing or using a gentle cold cycle and laying flat to dry. Avoid bleach or harsh detergents to extend the life of your pieces.

📍 Do you have a physical store?

Yes! Visit us in person at:

Envy Chic Couture Boutique
2276 Park Ave, Memphis, TN 38114
Store hours may vary — please check our Facebook or Instagram for updates.